Privacy Policy

1. Who We Are

FindHealthcareTrainer ("we", "us", "our") is the data controller for personal data processed through findhealthcaretrainer.com. We are committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Contact: hello@findhealthcaretrainer.com

2. Data We Collect

We collect the following personal data:

When you create an account:

• Full name and email address
• Account role (trainee, care provider, or trainer)
• Password (stored as a secure hash — never in plain text)

If you are a Healthcare Trainer:

• Professional biography, qualifications, and certifications
• Location and areas covered
• Profile photo and optional video biography
• Availability and course information
• Billing details (processed securely by Stripe — we do not store card numbers)

Automatically collected data:

• IP address and browser information (via Supabase authentication logs)
• Usage data and page views (if analytics are enabled)

3. How We Use Your Data

We use your personal data to:

• Provide our service — creating and managing your account, enabling trainer listings and trainee searches
• Process payments — managing subscriptions and billing for trainer accounts via Stripe
• Communication — sending account verification emails, subscription updates, and service notifications
• Platform security — detecting and preventing fraud or misuse
• Legal compliance — meeting our obligations under UK law

Our lawful basis for processing is:

• Contract — to fulfil our service to you
• Legitimate interests — to maintain platform security and improve our service
• Legal obligation — where required by law

4. Who We Share Data With

We share data only with trusted third-party processors:

• Supabase — database and authentication infrastructure (EU/UK hosted)
• Stripe — payment processing (PCI DSS compliant)
• Vercel — website hosting and deployment

We do not sell your personal data to third parties. We do not share your data with advertisers.

5. Trainer Profile Data

Trainer profiles are publicly visible on the platform to help trainees and care providers find appropriate training. This includes your name, bio, location, qualifications, and profile photo. If you deactivate your account, your public profile will be hidden within 24 hours.

6. Data Retention

• Account data is retained for as long as your account is active
• Following account deletion, personal data is removed within 30 days (except where required for legal or financial records)
• Billing records are retained for 7 years as required by HMRC
• Reviews submitted remain on the platform unless removed at our discretion

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — correct inaccurate or incomplete data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Restriction — ask us to limit how we process your data
• Portability — receive your data in a machine-readable format
• Object — object to processing based on legitimate interests

To exercise any of these rights, email us at hello@findhealthcaretrainer.com. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

8. Cookies

We use essential cookies only — these are required for authentication and to keep you logged in. We do not use tracking or advertising cookies. No cookie consent banner is required for essential cookies under UK PECR.

9. Security

We implement appropriate technical and organisational measures to protect your data, including:

• Encrypted data transmission (HTTPS/TLS)
• Row-level security on all database tables
• Secure password hashing via Supabase Auth
• Email verification required for all new accounts

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email. The "last updated" date at the top of this page reflects the most recent revision.

11. Contact

For any privacy-related queries, contact us at:
hello@findhealthcaretrainer.com